Terms of Service
Last updated 7/2/2026
General
Small Business Startup Solutions LLC (“SBSS,” “we,” “us,” or “our”) provides website design, SEO, marketing services and digital products to our clients (also referred to as “customers,” “account holders,” “purchasers,” “recipients,” “members,” or “subscribers”). Our products and services may be offered at fixed or hourly rates and include Wix website design, Wix website maintenance, SEO, Wix website templates, social media services, third-party software integrations, graphic design, email marketing, checklists, digital products, and other marketing services. Current pricing for SBSS products and services is available at smallbusinessstartupsolutions.com and our secondary domain, wix-websites.com, where purchases are processed. Any purchases must be used within one (1) year of the purchase date. Unused time expires after one year. By purchasing a product or service from SBSS, subscribing to our communications, using this website, or contacting us, you acknowledge and agree to these Terms of Service.
We will regularly review and update the Terms of Service to align with company updates and industry best practices. It is the client's responsibility to carefully review the Terms of Service in full before entering into an agreement with SBSS.This Agreement remains in effect until it is updated or replaced by a newer version. The most current version will govern your use of our website, products, and services.
SBSS is a Legend Wix Partner and may receive compensation from Wix when clients purchase or upgrade eligible Wix hosting plans, premium services, applications, email services, and other Wix products.
Upon purchase and full payment, ownership of the completed marketing service is to be transferred to the client. SBSS obtains a non-exclusive, perpetual, and worldwide license to use any marketing services/products for marketing purposes, including showcasing it in our online portfolio and marketing materials. Ownership transfer is dependent upon the client accepting the ownership invitation.
Non-Discrimination and Equal Opportunity
SBSS prohibits discrimination based on race, ethnicity, gender, age, sexual orientation, religion, disability, or any other protected characteristic. Learn more about how SBSS strives for equal opportunity in our workplace and community in our Diversity and Inclusion and Accessibility Statement.
Accessibility
We strive to make our website, marketing, services, and business operations accessible to individuals with disabilities and follow accessibility best practices. Learn more about our efforts to support accessibility in our Accessibility Statement.
Marketing Services
Certain products and services are subject to additional terms and policies specific to the purchase. These terms will be presented and must be accepted during the checkout process.
The Process
Clients begin with a complimentary 15-minute website consultation. Any additional strategy, planning, or project discussions are provided as part of a paid marketing service. If the consultation is not used before purchasing a service, clients may request that the complimentary 15 minutes be applied to their first scheduled service session.
Once a service is purchased, clients receive access to a member portal area called My Marketing, where project updates, status, and other relevant information about the project are shared. The member portal serves as the primary location for tracking project progress.
Website Access and Permissions
If the client has an existing website, they may invite SBSS to collaborate by adding our company email, info@wix-websites.com. We recommend assigning the Co-Owner role to provide the level of access needed to manage the website and applications.
Unless otherwise requested, SBSS will remain an administrator on the website until our permissions are removed or modified by the client or another authorized administrator on the Wix account.
Content
Content Gathering
The client bears the responsibility of supplying essential content, materials, and assets required for the project in its most final form and is solely responsible for verifying the accuracy, completeness, and legality of any content provided.
This encompasses, but is not limited to, text, images, logos, videos, links and any other media. SBSS will gather and integrate any remaining content as necessary, even if the client has not explicitly requested it or supplied it, including the procurement of free stock images, videos, graphics, website copy and social media links. If any content is delivered after the design has started additional time will be needed on the project to review it, confirm it is suitable for the site and rearrange the design to add it to the site.
Client content should have clearly labeled file names and be consolidated to a shared Google Drive or a single e-mail. Sharing labels for photos is crucial for the SEO alt text and accessibility purposes.
The client grants SBSS a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display the provided content and materials for the sole purpose of fulfilling the web design services.
Content Review
After the client submits their project content, SBSS will review the materials and, in most cases, notify the client within 1–3 business days if any additional information is needed. Content should first be submitted in its raw form. Following the review, SBSS may provide recommendations, guidance, and best practices to help refine the content and align it with the project's goals.
Copyright Infringement
The client commits not to submit any content or materials that violate the copyrights or intellectual property rights of third parties. In the event that SBSS has reason to believe that the client is submitting content that infringes on copyrights, we retain the right to decline acceptance and will refuse to work on the content in question.
Objectionable or Prohibited Content
SBSS has the right to refuse to update any content or materials that are deemed objectionable, offensive, or violate any laws or regulations. This includes, but is not limited to, content that is defamatory, discriminatory, harmful, or infringing upon the rights of others.
SBSS will not work with businesses in the following industries:
Adult Entertainment and Prostitution
Gambling and Casinos
Tobacco
Illegal Substances
Weapons and Firearms
Unethical or Controversial Activities
Hosting and Software
The client is solely responsible for purchasing the necessary Wix hosting services, domain and software licenses required to operate the website.
Project communications
Hours of Operations
SBSS will only respond to communications during business hours. The most current business hours are available on our website footer and on our Google Business Profile. SBSS observes U.S. federal holidays and may close periodically for vacation, professional development, or other business needs, with or without advance notice.
Members Portal
Your Member Portal (My Marketing) will be updated throughout your project with requests, progress updates, and completed work to reference and help keep the project organized.
Clients are responsible for staying engaged and communicating throughout their project. Timely communication from the client is crucial to maintaining the project's alignment with the agreed timeline. All project-related communications count toward purchased service time. This includes, but is not limited to, emails, text messages, phone calls, video meetings, in-person meetings, content reviews, research, recommendations, strategy discussions, revisions, project management, status updates, and other communications initiated by either the client or SBSS in support of the project.
Feedback and Approval
The client is accountable for reviewing all website, design, and project-related content and work provided by SBSS before their publication or display. Clients should submit feedback in consolidated rounds and new content before sending a request. Feedback is best shared when it is in a shared Google document.
Payments
Throughout the year pricing may change and this may be to temporary or permanent changes.
Payment Processing
SBSS uses Wix Payments for processing credit card payments and adheres to the Wix Payments Terms of Service. Additionally we offer the ability to pay with Google Pay, and Afterpay to distribute payments and also adhere to their Terms of Service.
Upwork Clients
Small Business Startup Solutions operates as an agency on Upwork. Clients who initiate their business relationship with SBSS on Upwork are expected to continue conducting business through the Upwork platform for a minimum duration of two years or pay a conversion fee to Upwork per Upwork's Terms of Service.
Returns
All payments made to SBSS for all services and digital products are non-refundable. We strive to deliver high-quality web design services and ensure client satisfaction. In the event that the client is not satisfied, we will work closely with the client to address any concerns or issues.
If a client chooses to discontinue the project before completion for any reason, any payments made up to that point are non-refundable.
Data Security and Privacy
SBSS may request administrative access to certain third-party accounts as needed to provide services. We also use AI tools and trusted service providers to support our business operations and client services. Information may be processed to assist with website design, marketing, communications, content creation, strategy, and other authorized services. Additional details about how your information is collected, used, and protected can be found in our Privacy Policy.
Loyalty Rewards Program Our Loyalty Rewards Program is designed to reward clients with points, discounts, and exclusive perks for qualifying purchases and other eligible activities.Special Perk - Diversity and Inclusion StatementMembers are entitled to submit their Diversity and Inclusion statement and we will incorporate it into their Wix website at no additional cost, including SEO optimization.
Earn Points
50 point sign up bonus
1 point for every $1 spent on services.
900 points for each successful referral (friend books a consultation + makes a purchase).
Bonus points through contests and promotions on social media.
Redeem Points
900 points = a 30-minute support or strategy session (value: $100).
1,500 points = a 1-hour support session (value: $200).
5,000 points = $500 credit toward any Support Plan.
Terms
Points expire one year from the date earned.
Points cannot be exchanged for cash.
Rewards must be scheduled in advance and are subject to availability.
Membership Status
SBSS reserves the right to terminate or suspend membership at its discretion. SBSS has the right to modify or terminate the Loyalty Rewards program at any time with or without notice.
Limitation to Liability
SBSS shall not be held liable for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with the use of our web design services, including but not limited to:
Loss of data, profits, or business opportunities
Damages to hardware, software, or other equipment
Interruption of business operations or loss of productivity
The client acknowledges that SBSS does not guarantee the website's performance, functionality, or compatibility with all browsers, devices, or operating systems.Any disputes arising from or related to Wix hosting services, Wix and other third party software or software used by the client shall be resolved directly between the client and the respective hosting provider or software vendor. SBSS is not responsible for Wix technical issues and if a client wants an issue investigated it is deductedSBSS shall not be liable for any delays, interruptions, or failures in the delivery of services or any other obligations due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, acts of war, or other unforeseen events.SBSS's liability for any claims arising from or related to our web design services shall not exceed the total amount paid by the client for those services.Clients agree to indemnify and hold SBSS, its affiliates, officers, employees, and partners harmless from any claims, liabilities, damages, or expenses arising from their use of our offerings or violation of these terms.Any disputes regarding the refunds or payments shall be resolved in accordance with the governing law and jurisdiction specified in the Terms of Service.
Governing Law and Jurisdiction
Any contractual agreements, transactions, or disputes between SBSS and its clients will be governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict of law provisions. By engaging in business with SBSS, clients consent to the exclusive jurisdiction and venue of the state or federal courts located within Pennsylvania for any legal actions or proceedings. Clients agree not to raise or invoke the doctrine of forum non conveniens or any similar doctrine to challenge the choice of jurisdiction specified in this policy.
Severability
If any provision of this policy is deemed invalid, unlawful, or unenforceable, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.
Continuous Improvement
We value feedback from our clients and actively seek opportunities for improvement. We will monitor client satisfaction, evaluate our performance, and incorporate lessons learned into our processes to enhance the quality of our services. Share with us about your experience with our digital products and services.
If you have any questions or concerns regarding the Terms of Service’s listed policies, please contact us at info@wix-websites.com
