Terms of Service

New community members will receive a one-time 10% discount on their initial order and a 50 point sign up bonus upon successful enrollment in our Community Rewards Program.

Membership is a privilege, and Small Business Startup Solutions reserves the right to terminate or suspend membership at its discretion. We the right to modify or terminate the rewards program at any time with or without notice.

Membership Status

Members are entitled to submit their Diversity and Inclusion statement. We will incorporate it into their Wix website at no additional cost, including SEO optimization.

Special Offer - Diversity and Inclusion Statement

Members earn 1 point for every dollar spent, 25 points for referring a friend to schedule a free consultation and make a purchase, or by participating and winning contests online through various platforms including on social media. Redemption of 500 points is eligible for a $50 discount on any service.

Points Accumulation and Redemption

Enrollment Benefits

Small Business Startup Solutions engages in paid partnerships with various companies, including Wix, Novo, and Canva.

As an affiliate partner of Wix, SBSS may earn revenue for referring clients to Wix and facilitating the creation and maintenance of websites, email marketing, POS systems, and other services offered by Wix.

SBSS may also participate in paid partnerships with Novo and Canva, earning revenue for promoting their services or facilitating transactions between clients and these companies.

It is important to note that SBSS maintains a transparent approach to paid partnerships and ensures that all recommendations and referrals are based on the merit and suitability of the products or services for our clients.

SBSS may provide information and recommendations regarding Wix, Novo, Canva, and other affiliated companies, but the ultimate decision to engage with these companies rests with the client.

SBSS is committed to providing unbiased and objective advice and will disclose any paid partnerships or affiliations that may exist.

Any compensation or revenue earned through these paid partnerships is used to support the operations of SBSS and maintain the quality of services provided to our clients.

SBSS acknowledges the importance of maintaining the trust of our clients and will always prioritize their best interests in any recommendations or referrals made.

SBSS may update or modify its paid partnership policy from time to time, and any changes will be communicated to clients in a clear and transparent manner.

Any disputes arising from or related to the paid partnerships with Wix, Novo, Canva, or other affiliated companies shall be resolved in accordance with the governing law and jurisdiction specified in the Terms of Service.

Payment Terms

Backup and Data Loss

All invoices are due and payable upon receipt unless otherwise specified in writing. Payment is expected immediately upon receiving the invoice.

We understand that unforeseen circumstances can arise, and we strive to maintain a fair and open relationship with our clients. If you have any concerns or questions regarding the payment terms or late payments, please contact us at info@wix-websites.com.

All payments made to SBSS for all services and digital products are non-refundable. We strive to deliver high-quality web design services and ensure client satisfaction. In the event that you are not satisfied with our services, we will work closely with you to address any concerns or issues.

It is the client's responsibility to carefully review the Terms of Service in full before entering into an agreement with SBSS. If a client chooses to discontinue the project before completion for any reason, any payments made up to that point are non-refundable and will be considered as compensation for work completed and resources allocated. In the event of circumstances beyond our control that prevent us from fulfilling our obligations, such as natural disasters, acts of war, or other unforeseen events, we will work with the client to find a suitable solution, but any payments made are non-refundable.

Any disputes regarding the refunds or payments shall be resolved in accordance with the governing law and jurisdiction specified in the Terms of Service.

Returns

Pricing and Billing

We will provide transparent pricing information to our clients by sharing digital product costs and costs of hourly services on our website. Our website reflects current pricing.

We use Wix Payments for processing credit card payments and adhere to their Terms of Payments. Additionally we offer the ability to pay with Google Pay, and Afterpay to distribute payments and also adhere to their Terms of Service.

Custom design work invoicing will be accurate, timely, and provide a description. Following the use of hourly services or the Digital Marketing Package a summary of how time spent will be provided. Afterpay can be used to spread out project cost over time.

Small Business Startup Solutions operates as an agency on Upwork. Clients who initiate their business relationship with us on Upwork are expected to continue conducting business through the Upwork platform for a minimum duration of two years or pay a conversion fee to Upwork per Upwork's Terms of Service. Premium service charges will be applied to Upwork clients to cover the costs associated with our presence on the Upwork platform and the facilitation of client connections to our services by Upwork.

SBSS provides web design services that encompass the creation and development of the website. However, the client is solely responsible for purchasing the necessary hosting services, domain and software licenses required to operate the website.

All payments made to SBSS for our web design services are non-refundable.
Client Responsibility: It is the client's responsibility to carefully review the scope of work, project specifications, and any other relevant details before entering into an agreement with SBSS.
Satisfaction Guarantee: We strive to deliver high-quality web design services and ensure client satisfaction. In the event that you are not satisfied with our services, we will work closely with you to address any concerns or issues.
Abandoned Projects: If a client chooses to discontinue the project before completion for any reason, any payments made up to that point are non-refundable and will be considered as compensation for work completed and resources allocated.
Force Majeure: In the event of circumstances beyond our control that prevent us from fulfilling our obligations, such as natural disasters, acts of war, or other unforeseen events, we will work with the client to find a suitable solution, but any payments made are non-refundable.
Dispute Resolution: Any disputes regarding the refunds or payments shall be resolved in accordance with the governing law and jurisdiction specified in the Terms of Service.

SBSS shall not be held liable for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with the use of our web design services, including but not limited to:

Loss of data, profits, or business opportunities
Damages to hardware, software, or other equipment
Interruption of business operations or loss of productivity

Any third-party claims or liabilities:

SBSS shall not be held responsible for any errors, omissions, or inaccuracies in the content of the website or any other deliverables produced as part of the web design project.

The client acknowledges that SBSS does not guarantee the website's performance, functionality, or compatibility with all browsers, devices, or operating systems.

The client is solely responsible for verifying the accuracy, completeness, and legality of any content provided for inclusion on the website, including text, images, videos, and any other materials.

SBSS shall not be liable for any delays, interruptions, or failures in the delivery of services or any other obligations due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, acts of war, or other unforeseen events.

SBSS's liability for any claims arising from or related to our web design services shall not exceed the total amount paid by the client for those services.

Users agree to indemnify and hold SBSS, its affiliates, officers, employees, and partners harmless from any claims, liabilities, damages, or expenses arising from their use of our offerings or violation of these terms.

Limitation to Liability

Term and Termination

This Agreement shall remain in effect until the expiration of three months or until terminated by either Party.

Exclusions from Confidentiality

SBSS's obligations under this Agreement shall not apply to information that: (a) is already publicly known or becomes publicly known through no wrongful act of SBSS; (b) was in SBSS's possession without confidentiality obligations prior to disclosure by the Disclosing Party; (c) is rightfully received by SBSS from a third party without any confidentiality restrictions; or (d) is independently developed by SBSS without use of the Disclosing Party's Confidential Information.

Protection of Confidential Information

SBSS shall take reasonable measures to protect the confidentiality of the Confidential Information. This includes implementing security measures to prevent unauthorized access, use, or disclosure of the Confidential Information.

Limited Disclosure

SBSS may only disclose Confidential Information to its employees, contractors, or agents who have a need to know the information for the authorized purposes and who are bound by confidentiality obligations at least as restrictive as those set forth in this Agreement.

Non-Disclosure Obligation

SBSS agrees to hold all Confidential Information in strict confidence and to use it solely for the purposes authorized by the Disclosing Party. SBSS shall not disclose, distribute, reproduce, or use the Confidential Information for any other purpose without the prior written consent of the Disclosing Party.

Definition of Confidential Information

Confidential Information includes any non-public, proprietary, or confidential information, whether oral, written, or in any other form, disclosed by the Disclosing Party to SBSS. This may include, but is not limited to, trade secrets, business plans, financial information, customer lists, product information, marketing strategies, and any other information marked or identified as confidential.

Confidentiality

Unethical or Controversial Activities

This can include industries involved in activities that are widely considered unethical, such as exploitative labor practices, human trafficking, or harmful environmental practices.

Weapons and Firearms

Industries involved in the manufacturing, distribution, or sale of weapons, firearms, ammunition, or related accessories.

Illegal Substances

Industries associated with the production, trafficking, or distribution of illegal drugs or substances.

Tobacco

Industries involved in the manufacturing, distribution, or sale of tobacco products, cigarettes, or cigars.

Gambling and Casinos

Industries that facilitate or engage in games of chance or wagering, including casinos, online gambling platforms, and sports betting.

Adult Entertainment and Prostitution

This includes industries involved in the production, distribution, or consumption of explicit adult content. Industries associated with the facilitation or engagement in sexual services for payment.

SBSS will not work with businesses in the following industries:

Right to refuse business

This section on Governing Law and Jurisdiction outlines the applicable laws and jurisdiction that govern the contractual agreements and disputes involving SBSS and its clients within the state of Pennsylvania.

Choice of Law

Any contractual agreements, transactions, or disputes between SBSS and its clients will be governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict of law provisions.

Any legal actions, suits, or proceedings arising out of or relating to the contractual agreements or disputes will be brought exclusively in the state or federal courts located within the jurisdiction of Pennsylvania.

Jurisdiction

By engaging in business with SBSS, clients consent to the exclusive jurisdiction and venue of the state or federal courts located within Pennsylvania for any legal actions or proceedings.

Consent to Jurisdiction

Clients agree not to raise or invoke the doctrine of forum non conveniens or any similar doctrine to challenge the choice of jurisdiction specified in this policy.

Waiver of Forum Non Conveniens

If any provision of this policy is deemed invalid, unlawful, or unenforceable, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.

Severability

Governing Law and Jurisdiction

Share your Branding Preferences form. From there we will follow up with you to confirm if there is anything additional needed to begin the design process. Logo design starts at a minimum of $300 for two hours of design services. If additional time is needed for the design it will be charged at a rate of $125/hour and includes time relating to content collection, communications, design, feedback and implementation.

Small Business Startup Solutions earns for logo designs in Wix. Learn more about our paid relationship with Wix.

Once the logo is completed and full payment has been made, the ownership of the logo belongs to the client. Small Business Startup Solutions obtains a non-exclusive, perpetual, and worldwide license to use the logo for marketing purposes, including showcasing it in our online portfolio and marketing materials. This allows us to demonstrate our design expertise and promote the quality of our work. However, it's important to note that the primary ownership and control of the logo reside with the client, who can utilize it as they deem fit for their own marketing and branding efforts.

Logo

Custom Design Services

This Scope of Work (SOW) Policy outlines the guidelines and expectations regarding the definition and management of project scopes for SBSS. It serves as a reference to ensure clarity and alignment between the company and its clients. It helps to minimize misunderstandings, scope creep, and associated risks during project execution.

Scope Agreement

We strive to establish a strong client relationship built on trust, transparency, and effective communication. You can purchase our services through hourly rates or our Digital Marketing Package, which covers Wix Editor and Wix Studio website design, SEO, consulting, social media, and e-mail marketing. All project communications count towards Digital Marketing Package hours, encompassing content guidance, reviews, feedback, and status inquiries, initiated by client or SBSS for clarity. Project communications is defined as e-mails texts, calls, and appointments online and in person.

Feedback and Approval

The client is accountable for reviewing all website, design, and project-related content and work provided by SBSS before their publication or display. Timely feedback and approvals from the client are crucial to maintaining the project's alignment with the agreed timeline. To streamline the feedback process, it is advised to centralize submissions using the provided Wix Feedback link, scheduling a Zoom call, or listing edits in a shared Google Document within the Google Drive. Avoid sending feedback by email submission to ensure that project time is efficiently utilized, eliminating the need for retrieving and organizing scattered feedback.

Scope Change Requests

Any changes to the agreed-upon project scope must be requested by the client by initiating a new contract. SBSS will evaluate each scope change request to determine its feasibility, impact, and implications on the project and confirm next steps. Once full payment has been made services begin.

Roles and Permissions

Small Business Startup Solutions will remain a co-owner on the website so that full design and administrative privileges' are available. We will stay on the account until our permissions are either removed or downgraded by the client or other administrators on the Wix account.

Once the full cost of the project has been paid by the client, SBSS will add the client as an owner to the website or project.

SBSS earns in some instances from Wix for Wix accounts that we maintain administrative access on. Learn more about our paid relationship with Wix.

Dispute Resolution

Any disputes arising from or related to the project scope or scope changes shall be resolved in accordance with the governing law and jurisdiction specified in the Terms of Service or the project agreement.

Dispute Resolution

Any disputes arising from or related to the content and materials provided by the client shall be resolved in accordance with the governing law and jurisdiction specified in the Terms of Services.

Backup and Data Loss

SBSS is not responsible for any loss or damage to the client's content or materials. It is recommended that the client maintains backups of their content and materials.

Content Licensing

The client grants SBSS a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display the provided content and materials for the sole purpose of fulfilling the web design services.

Accuracy and Legality

SBSS shall not bear responsibility for any inaccuracies, errors, or legal issues arising from content provided by the client. Additionally, SBSS will not be held liable for mistakes or errors originating from its own actions or oversights.

Objectionable or Prohibited Content

SBSS reserves the right to refuse or remove any content or materials that are deemed objectionable, offensive, or violate any laws or regulations. This includes, but is not limited to, content that is defamatory, discriminatory, harmful, or infringing upon the rights of others.

Copyright Infringement

SBSS acknowledges and upholds copyright laws and intellectual property rights. By agreeing to these terms, the client commits not to submit any content or materials that violate the copyrights or intellectual property rights of third parties. In the event that SBSS has reason to believe that the client is submitting content that infringes on copyrights, we retain the right to decline acceptance.

Content Review

After the client submits content for their project, SBSS will conduct a review and inform the client if any additional information is required within 1-3 business days in most cases.

Content Gathering

To enhance the efficiency of the design process and minimize unwarranted edits, it is advised to provide all content before initiating the project design. If any content is delivered after the design has started additional time will be needed on the project to review it and confirm it is suitable for the site and rearrange the design and add it to the site.

The client bears the responsibility of supplying essential content, materials, and assets required for the project in its most final form. This encompasses, but is not limited to, text, images, logos, videos, links and any other media. SBSS will gather and integrate any remaining content as necessary, even if the client has not explicitly requested it or supplied it, including the procurement of free stock images, videos, graphics, website copy and social media links.

To facilitate easy reference, it is recommended that the client clearly labels their content and add to either a Google Drive or other shared folder. Labeling photos is crucial for the SEO alt text and accessibility purposes.

Content and Materials for Services

The Process

Client Engagement

We strive to establish a strong client relationship built on trust, transparency, and effective communication. We will actively listen to our clients' needs and provide timely updates.

Professional Conduct

Our team members will conduct themselves with professionalism, integrity, and respect in all interactions with clients, partners, and colleagues. We will adhere to ethical standards, avoid conflicts of interest, and maintain confidentiality of client information.

Continuous Improvement

We value feedback from our clients and actively seek opportunities for improvement. We will monitor client satisfaction, evaluate our performance, and incorporate lessons learned into our processes to enhance the quality of our services. Share with us about your experience with our digital products and services.

Data Security and Privacy

We will handle client data and sensitive information with the utmost care and comply with applicable data protection laws. As part of our service, there may be instances where we request administrative access to your account for efficient support and seamless collaboration, ensuring a streamlined experience throughout the website development process. Learn more about our Privacy Policy.

Governing Law and Jurisdiction

Any disputes regarding to AI usage in SBSS process shall be resolved in accordance with the governing law and jurisdiction specified in the Terms of Service.

Compliance and Accountability

We will comply with all relevant laws, regulations, and industry standards pertaining to AI and web design.

Continuous Learning and Improvement

SBSS will stay up to date with the latest advancements in AI technology and industry best practices. SBSS will encourage ongoing training and education for our team members to ensure their proficiency in AI design and development. Feedback from clients and users will be actively sought and incorporated to improve the effectiveness and ethical implementation of our AI-powered web design solutions.

Intellectual Property and Copyright

We will respect intellectual property rights, including copyright, trademarks, and patents, while using AI in our processes. We will not use AI technologies to infringe upon the intellectual property of others, and we will take necessary measures to protect our own intellectual property.

Bias and Fairness

We will proactively address and mitigate biases in AI algorithms and models used to ensure fair representation and treatment of diverse user groups. Regular audits and evaluations will be conducted to identify and rectify any unintended biases in AI systems.

User Experience and Accessibility

Our AI-powered web design solutions will prioritize user experience, ensuring that AI technologies enhance usability, engagement, and satisfaction. We will strive to make our websites accessible to individuals with disabilities, incorporating AI-based accessibility features and adhering to relevant accessibility guidelines. Learn more about our Accessibility Statement.

Data Privacy and Security

We will handle user data with utmost care, adhering to relevant data protection laws and regulation. Any data collected during the web design process will be securely stored and used only for the intended purposes, obtaining user consent where required. Learn more about our Privacy Policy.

SBSS uses AI technology in our processes including but not limited to web design, web applications, copywriting, social media, and strategies. We commit to using AI technologies in an ethical manner, respecting individual rights and avoiding harm to users.

Ethical Use of AI

Dispute Resolution

Any disputes arising from or related to hosting services or software used by the client shall be resolved directly between the client and the respective hosting provider or software vendor. SBSS will not be held liable for any issues or disputes related to hosting or software services.

Security and Backups

The client is responsible for implementing appropriate security measures. SBSS is not liable for any security breaches or data loss that may occur.

Software Licenses

The client is responsible for acquiring and maintaining any necessary software licenses, including content management systems (CMS), e-commerce platforms, plugins, themes, or other third-party software required for the website's functionality.

Hosting and Software

SBSS will comply with all applicable laws, regulations, and industry standards in the provision of our services. We will stay informed about legal and regulatory changes that may impact our clients and adjust our practices accordingly.

Compliance with Laws and Regulations

SBSS prohibits discrimination based on race, ethnicity, gender, age, sexual orientation, religion, disability, or any other protected characteristic. We do not discriminate against clients and are committed to providing equality of service for all. We are committed to providing equal opportunities in employment and creating an inclusive work environment. Learn more about our commitment to Diversity and Inclusion and our Accessibility Statement .

Non-Discrimination and Equal Opportunity

SBSS is committed to fair competition and complies with anti-trust laws and regulations. Clients, SBSS contractors and SBSS employees must avoid engaging in anti-competitive practices, such as price-fixing, bid-rigging, or unfair business practices that restrict competition.

Fair Competition and Anti-Trust

Last updated 2/27/2024

Small Business Startup Solutions LLC (also referred to as "SBSS" "we" and "us") is committed to providing comprehensive and effective marketing and fintech resources to the client (also referred to as "customer", "account holder", "purchaser" and "recipient") . Our digital products and services include reference to Wix web design, Wix website themes, Wix website maintenance, SEO, social media, third party-software integration, graphic design, e-mail marketing, affiliate partnerships and other digital products, marketing services and other projects.

This Terms of Service outlines our approach and standards to ensure a consistent and high-quality experience for our clients. We will regularly review and update the Terms of Service to align with industry best practices and evolving business needs.

By engaging in business with SBSS, you acknowledge and agree to these Terms of Service. If you have any questions or concerns regarding the Terms of Service’s listed policies, please contact us at info@wix-websites.com.

SBSS is a Legend Wix Partner and receives annual payment for websites that we create and maintain an administrative role on. We will maintain our access as co-owner on any site that we have originally created unless you decide to remove or downgrade our permissions otherwise.

We are an affiliate partner of SQL Creative, Popl, RiversideFM and Novo.

Any compensation or revenue earned through these paid partnerships is used to support the operations of SBSS and maintain the quality of services provided to our clients.

Paid Partnerships

Our website designs are exclusive and may not be duplicated, reproduced, or resold without explicit written permission. Violation of this policy may result in legal action.

Non-Duplication and Non-Resale

Once you accept the website theme invitation you will be an owner of the website. We will retain co-ownership status and access until either party decides to remove or downgrade access in roles and permissions. This ensures ongoing support and maintenance of the design. Being a Legend Wix Partner, we earn annual revenue on websites that we have created and hosted for more than one year. Your continued use of our hosting services contributes to our partnership's success.

Co-Ownership and Access

Upon purchase, an invitation to access your website will be sent via email. You have three days to accept the invitation. If the invitation expires, we will resend it once complimentary. Subsequent resends will incur a fee of $25.

Invitation Process

Website Themes

We value feedback on how we can improve our designs to create more inclusive websites that bring communities together. Feel free to share your thoughts and suggestions with us.

Community Feedback

After a client has purchased a website theme they are able to purchase services by the hour or through the Digital Marketing Package for support implementing content.

Customization of Website Themes Digital Products

Our website themes are designed to guide small businesses in making diverse, ethical, sustainable, and accessible choices. All themes undergo evaluation using the Wix Accessibility Wizard. Sections, stock photos, and text are labeled with meta tags and alt text for enhanced accessibility. Imagery and text geared towards diversity and implementing transparency and ethical behaviors. While we strive for excellence, we cannot guarantee perfection and welcome feedback to continuously improve our themes.